Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received

  • Unused, unworn, with original tags and packaging

  • Proof of purchase is required

To initiate a return, please contact us at:
trendbox913@gmail.com

Returns must be approved before being sent. Items returned without prior approval will not be accepted.

Once your return request is approved, we will provide clear instructions on the return process. Where applicable, a return shipping label will be provided.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at trendbox913@gmail.com with supporting photos or videos. We will resolve the issue by offering a replacement or full refund, at no additional cost.

Late or Missing Orders

If your order does not arrive within the stated delivery timeframe:

  • We will investigate the shipment with our logistics partners

  • If the order is confirmed lost or significantly delayed, a replacement or full refund will be issued

Non-Returnable Items

Returns are not accepted for:

  • Perishable goods (food, flowers, plants)

  • Personalized or custom-made items

  • Personal care products (for hygiene reasons)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and discounted/sale items

If you are unsure whether your item qualifies, please contact us before submitting a return request.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a different item is to:

  1. Return the original item (after approval)

  2. Place a new order once the return is accepted

European Union – 14-Day Right of Withdrawal

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason.

Returned items must:

  • Be unused and in original packaging

  • Include proof of purchase

Refunds will be processed after the returned item is inspected.

Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days, depending on the payment provider

If more than 15 business days have passed since approval, please contact us at trendbox913@gmail.com.

Contact Information

For all return, refund, or order-related inquiries:
📧 trendbox913@gmail.com